Start your journey to stress-free pet travel
PetAir agents are available 8am to 5pm (UK)
Start your journey to stress-free pet travel
PetAir agents are available 8am to 5pm (UK)
Book a video consult with your dedicated sales agent using the link in your quote email.
General Enquiries:
enquiries@petairuk.com
Importing Pets:
imports@petairuk.com
Monday to Saturday:
8am to 5pm (GMT)
Sunday:
Closed
Your destination (or for imports: the country of departure) and preferred travel window/date.
Pet details: species, breed, age, approximate weight and whether your pet is brachycephalic (flat-faced).
Your nearest UK collection postcode and your final delivery postcode/country.
If importing: flight details and Air Waybill (AWB) if available.
Any fixed deadlines: house move dates, visa timelines or quarantine requirements.
Flying to the EU: Valid AHC (Animal Health Certificate) for each pet travelling.
Arrange your ‘no fuss’ appointment through our dedicated Animal Health Certificate service at www.animal-health-certificates.co.uk/
Use this form for international travel departing the UK (pets travelling in the aircraft’s cargo hold).
Use this page for UK imports, customs clearance and onward delivery.
Flying a pet from the UK
Explore our Traveller, Premium, and Premium Plus pet travel packages for dogs and cats flying from the UK on commercial airlines.
Flying pets into the UK
Our import service is available through selected UK airports, with optional home delivery and additional settling-in support through ArrivalPlus.
Fly together in the cabin
Our import service is available through selected UK airports, with optional home delivery and additional settling-in support through ArrivalPlus.
WhatsApp us:
The Fastest Way to Contact us
+44 (0)7566 792 995
Call us:
[phone-number]
If your query is specifically about personal data or privacy, PetAir’s privacy policy lists the Data Protection Officer contact details.
DPO email:
privacy@ivcevidensia.com
DPO phone:
+44 (0)1225 489829
